The insurance-expert portal

1. The big picture

Your whole path lives on one screen — /expert. First you empanel and wait for admin approval; once empanelled you take calls and write recaps. Nothing you write reaches a customer until ops approves it.

flowchart TB
  start(["Admin invites you; you sign in"])
  apply["Fill empanelment profile + upload credentials"]
  review{"Admin empanels you?"}
  pool[/"Claim or receive a call"/]
  call["Place the call outside the app"]
  recap["Hand-write the recap no AI"]
  ops{"Ops approves the draft?"}
  done(["Approved recap delivered to customer"])
  start --> apply
  apply --> review
  review -->|"yes — empanelled"| pool
  review -->|"no — revise & resubmit"| apply
  pool --> call
  call --> recap
  recap --> ops
  ops -->|"yes, delivered"| done
  ops -->|"sent back to revise"| recap

2. Get invited & sign in

Experts do not create their own accounts. An admin adds you to the panel and emails you an invite; you set a password from that link, then sign in.

1. 1
   Set your password

   Open the invite email from the admin; the link opens the “Choose a new password” page — set and confirm your new password.

   Update password /auth/reset-password
2. 2
   Sign in

   Enter your email and password.

   Sign in /auth/login

   → You land on your expert workspace at /expert

3. Apply for empanelment

Before you can take any call you must submit an empanelment profile and upload your credentials for admin review. Until you are empanelled, the calls area shows nothing — you see only this profile.

1. 1
   Open the empanelment profile

   After signing in, the profile card loads. If you have no profile yet it starts empty.

   Empanelment profile /expert
2. 2
   Pick a document type

   Choose CV / résumé, III certificate (LIII / AIII / FIII), Degree / diploma, ID proof, PAN card, Cancelled cheque / bank proof, or Other.

   Document type /expert
3. 3
   Upload a credential file

   Select a .pdf, .jpg, .jpeg, .png, .webp, .doc or .docx file, then upload it.

   Upload /expert

   → The document is attached to your profile

4. 4
   Enter your full name

   Type your full name — this field is required.

   Full name * /expert
5. 5
   Tick your areas of expertise

   Check any that apply: Health / Mediclaim, Motor Own Damage, Motor Third Party, Life, Personal Accident, Travel, Property, Fire & Engineering, Marine, Liability, Workmen Compensation, ULIP, Annuity, Other.

   Health / Mediclaim /expert
6. 6
   Fill the rest of the profile

   Add years of experience in insurance, your highest qualification and III qualification, affiliation, credentials, comma-separated languages, and your PAN and bank payout details.

   Years of Experience in Insurance /expert
7. 7
   Submit for review

   Send the profile to the admin. Your status becomes 'under review'.

   Submit for review /expert

   → Status shows 'under review'

flowchart TB
  s(["Open empty profile"])
  u[/"Upload credentials"/]
  f["Fill name, areas, PAN, bank"]
  sub["Submit for review"]
  d{"Admin decision"}
  ok(["Empanelled — calls unlock"])
  back["Rejected — revise & resubmit"]
  s --> u
  u --> f
  f --> sub
  sub --> d
  d -->|"empanel"| ok
  d -->|"reject / suspend"| back
  back -->|"resubmit"| sub

4. Claim or receive a call

Once you are empanelled, your workspace shows the calls you have been assigned and a pool of unassigned calls from Claim Review + Expert Call (₹1,499) bookings you can self-claim. Claimed or ops-assigned calls move into your Assigned calls.

1. 1
   Review your assigned calls

   The calls area loads your calls and the claimable pool.

   Assigned calls /expert
2. 2
   Scan the unassigned pool

   Look through policy type, issue summary and SLA for calls no one has taken yet.

   Unassigned calls you can claim /expert
3. 3
   Claim a call

   Take ownership of a pooled call; it moves into your Assigned calls.

   Claim /expert

   → The call appears under Assigned calls

flowchart TB
  open(["Open /expert empanelled"])
  load[/"Assigned calls + pool load"/]
  has{"Already assigned to you?"}
  scan["Scan the claimable pool"]
  claim["Claim a call"]
  work(["Call sits in Assigned calls"])
  open --> load
  load --> has
  has -->|"yes — work it"| work
  has -->|"no — check the pool"| scan
  scan --> claim
  claim --> work

5. Run the call from the assigned-call card

You work each call entirely from its card. The card surfaces the customer name, policy type, issue summary, contact phone and email, and the SLA. There is no in-app dialer and no copilot — you place the call yourself, outside the app.

1. 1
   Open an assigned call card

   Find the call under Assigned calls. The card shows the customer name, a policy-type chip and a stage chip ('to call' / 'draft submitted' / 'completed').

   Assigned calls /expert
2. 2
   Read the issue and contact details

   Note the issue summary, phone, email and SLA label, then place the call outside the app.

   Issue /expert

6. Write the recap for ops approval

After the call you hand-write the recap yourself — explicitly no AI. You may optionally add a claim strategy and a non-binding estimated payable, then submit the draft. It goes to ops to review and deliver; the customer only ever receives the approved recap.

1. 1
   Write the call recap

   Type what was discussed, where the claim stands, and the key facts — at least a couple of lines (about 20 characters minimum).

   Your call recap (you write this — no AI) /expert
2. 2
   Add strategy and estimate (optional)

   Optionally note recommended next steps and a non-binding payable estimate.

   Estimated payable /expert
3. 3
   Submit the draft

   Send it to ops for review. The stage becomes 'drafted'.

   Submit draft /expert

   → Your draft is queued for ops review

flowchart TB
  w(["Hand-write recap no AI"])
  opt["Optional strategy + estimate"]
  len{"Recap long enough?"}
  sub["Submit draft"]
  ops{"Ops approves?"}
  rev["Revise the draft"]
  done(["Approved recap delivered"])
  w --> opt
  opt --> len
  len -->|"yes"| sub
  len -->|"too short — write more"| w
  sub --> ops
  ops -->|"approve & deliver"| done
  ops -->|"sent back"| rev
  rev -->|"update draft"| sub

7. Privacy & the rules you work under

You handle customer claim details and contact information. A few binding rules keep the panel compliant.

• Claims guidance only — you give claims guidance, never legal advice.
• No AI on your path — the recap is yours to write; the label says so explicitly.
• Human-approval gate — ops reviews and delivers every recap; nothing auto-sends to the customer.
• No outcome promises — never guarantee that a claim will be paid or that a payable figure is final.
• Non-binding estimates — any payable estimate is subject to policy terms.
• Panel is vetted — an admin empanels, rejects or suspends every expert.