We back our work with a clear, fair refund policy — no hidden fine print. This policy sits alongside the service-specific terms and engagement letter for whatever you bought; where a service has its own refund terms, those apply to that service. Nothing here takes away the rights you have under the Consumer Protection Act, 2019.
Free services
Our free Claim Direction Check and our free content cost nothing, so there is nothing to refund.
Before we start work — full refund
If we have not started work on your matter within 7 days of your payment, you can ask for a full refund. We approve it and initiate the refund within 7 working days.
After we start work — pro-rated
Once work has begun, refunds are pro-rated for the work not yet done. We share a short written assessment of the position within 5 working days of your request.
Dispute-resolution engagements
Our end-to-end Dispute Resolution service is a flat ₹15,000 fee. If you terminate, the fee is refunded on a pro-rated basis for work not yet done. We charge no success fee and take no percentage of any amount recovered.
Memberships and subscriptions
Rights Club and Insurance Updates are billed for a period (monthly or annually). You can cancel at any time to stop future renewals; we do not refund the part of a period you have already used. Auto-renewal can be turned off before the renewal date.
Academy courses
Course purchases are refundable in full within 7 days of purchase if you have completed less than 20% of the course. After that, or beyond 7 days, course fees are non-refundable because access and materials have been delivered.
How refunds are paid
Approved refunds are made to your original payment method through our payment processor (Razorpay). Once initiated by us, the amount typically reaches you within 5–7 working days, depending on your bank or card issuer. If you paid a fee that does not attract GST, the full amount is refunded (we are not currently GST-registered).
How to request a refund
Email info@bimahaq.com with the subject 'Refund Request' and your order or case reference. We respond within 2 working days. If you are not satisfied with our decision, you can escalate through our Grievance Redressal process.
Questions about this page?
Write to info@bimahaq.com. We respond within one working day.