These terms govern our Group Insurance Claims Desk service for corporate clients. They add to the engagement letter for your organisation, our general Terms of Use, and — because we handle your employees' personal data on your behalf — our Data Processing Agreement.
Scope
We provide claims advisory and grievance-drafting support for your employees and their dependents. We are not a broker or insurer, we do not sell or place insurance, and we do not decide or settle claims.
Service level
Helpdesk responses within 24 hours on business days, with escalation of critical cases within 4 hours, as detailed in the engagement letter.
Fees
A tiered annual retainer (Starter ₹2 lakh, Growth ₹6 lakh, Enterprise ₹15 lakh+), billed quarterly in advance. GST is not charged (we are not GST-registered) and will apply only if and when we register.
Data protection
You are the Data Fiduciary and we are your Data Processor for your employees' personal data. A Data Processing Agreement is signed as part of every engagement and governs how we handle that data.
Termination
Either party may terminate on 60 days' notice. On termination we return or delete your data as set out in the Data Processing Agreement, and a pro-rated refund of pre-paid, unused retainer applies.
Questions about this page?
Write to info@bimahaq.com. We respond within one working day.