Find the reason on your rejection letter.
Insurers reject claims on a small number of recurring grounds. Pick the one they cited and read what they actually have to prove — and what usually defeats it.
24 rejection grounds we cover
Each one is a full guide: what the insurer must establish, when the rejection does not hold, the evidence to gather, and the escalation route.
Pre-existing disease rejection
Your mediclaim was rejected for a “pre-existing disease.” You can often challenge it.
Read the guideWaiting-period rejection
Claim rejected because the waiting period “wasn't over”? Check whether it really applies.
Read the guideExclusion dispute
Claim rejected as “not covered”? An exclusion has to be clear — and it has to actually apply.
Read the guideCashless / TPA denial
The TPA denied cashless at the hospital. That is not the end of your claim.
Read the guideDeath claim repudiated
A life insurance death claim was repudiated. Section 45 may be on your side.
Read the guideMotor claim rejected
Your motor insurance claim was rejected. A breach has to actually cause the loss.
Read the guideShort settlement / deductions
Your health claim was only partly paid. Those deductions are challengeable.
Read the guideClaim delayed
Your insurer is sitting on the claim. It is working against a clock.
Read the guideEngine water-damage rejection
Engine wrecked by water and the claim was rejected? It usually turns on one fact.
Read the guideFull-and-final voucher
You signed a 'full and final' voucher for less than your claim. That may not be the end.
Read the guideInsurer changed the reason
The insurer keeps changing why it rejected your claim? It is generally bound by its first reason.
Read the guideSurveyor report dispute
The surveyor assessed less than your loss? The report is important — but not the final word.
Read the guideAgent filled the form
Claim rejected for 'wrong information' — but the agent filled your form? It depends on the facts.
Read the guideFraud allegation
Claim rejected as “fraudulent”? An allegation is not proof.
Read the guide“Experimental treatment” rejection
Claim rejected as “experimental treatment”? Established practice is not an experiment.
Read the guideCongenital-condition rejection
Claim rejected for a “congenital condition”? The exact wording decides it.
Read the guidePolicy-lapse rejection
Claim rejected because the policy “lapsed”? Check the grace period and the revival first.
Read the guideLate-intimation rejection
Claim rejected because you “informed the insurer late”? Delay alone is not a valid ground.
Read the guideClosed for documents
Claim “closed for non-submission of documents”? The insurer's demands have limits.
Read the guideAverage-clause deduction
Payout reduced for “underinsurance”? The average clause has to be applied correctly.
Read the guideMultiple-policy dispute
Insurer paying only “its share” because you have two policies? Check who really contributes.
Read the guidePortability / continuity dispute
Claim rejected after porting your policy? Your waiting-period credit came with you.
Read the guide“Not an accident” rejection
Personal-accident claim rejected as “not an accident”? The word is read broadly.
Read the guideCommercial-use rejection
Claim rejected alleging “commercial use” of your private vehicle? The breach must connect to the loss.
Read the guide
Not sure which reason applies?
Rejection letters often cite more than one ground, or word it vaguely. The free Claim Direction Check reads your situation and points you at the right route.
Check my claim — freeLast reviewed: 2026-07-11. This guide is general information about the insurance-grievance process in India, not legal advice, and figures (timelines, monetary limits, jurisdiction) can change — verify against the official sources linked above before you rely on them.