User guides

How to use BimaHaq

Clear, step-by-step manuals with flowcharts for every part of the platform. Each one prints to PDF.

For policyholders

From a free claim check to a resolved grievance — every step, in order.

Your daily command centre — briefing, approvals, team, compliance and automations.

Work the queue, move cases forward, draft with AI and approve before anything is sent.

Empanel, accept assignments, and deliver the legal-notice service with e-sign.

Empanel, take expert calls, and write the recap that ops approves.

Join the panel, run a mediation in the Resolution Room, and record an e-signed settlement.

Respond to disputes in the Resolution Room and read your analytics on the data platform.