The mediator workspace (ODR)

1. The big picture

Here is the whole arc of your work, in order. Assignment and matching happen backend-side, and the binding finalisation steps are handled by staff — you facilitate, you don't dispatch or decide.

flowchart TB
  apply(["Apply for panel empanelment"])
  review{"Team reviews your profile"}
  assigned["A dispute is assigned to you"]
  room["Open the Resolution Room"]
  session["Run the session — facilitate discussion"]
  settle{"Parties reach a settlement?"}
  esign[/"Staff send the agreement for eSign"/]
  done(["Executed & filed, or room closed"])
  apply --> review
  review -->|"empanelled"| assigned
  review -->|"suspended / rejected — re-apply"| apply
  assigned --> room
  room --> session
  session --> settle
  settle -->|"yes"| esign
  settle -->|"no — room closed by staff"| done
  esign --> done

2. Apply for ODR panel empanelment

Before you can be matched to disputes you complete your panel profile under the Mediation Act 2023. Submitting sends it to the team for review (status: under review).

1. 1
   Open your panel profile

   From the Mediator desk header, follow the panel-profile link.

   Panel profile /mediator
2. 2
   Enter your display name

   Type the name parties will see in the room (at least 2 characters).

   Display name /mediator/empanelment
3. 3
   Pick the dispute types you mediate

   Toggle the specialization chips — health, motor, life, property, travel.

   Specializations /mediator/empanelment
4. 4
   Pick your languages

   Toggle the language chips you can mediate in.

   Languages /mediator/empanelment
5. 5
   Fill experience, accreditation, fee model & availability

   Enter years of experience, your mediator ID / accrediting body / valid-till, your fee model, and set whether you're accepting new cases plus your weekly capacity.

   Accepting new cases /mediator/empanelment
6. 6
   Submit for review

   Submit; you'll see a toast that your profile is under review.

   Submit application /mediator/empanelment

   → Status shows “under review”

flowchart TB
  open(["Open panel profile"])
  fill["Name, specializations, languages"]
  detail["Experience, accreditation, fee, availability"]
  valid{"Name ≥ 2 characters?"}
  submit[/"Submit for review"/]
  under["Status: under review"]
  empanelled(["Empanelled — matchable"])
  open --> fill
  fill --> detail
  detail --> valid
  valid -->|"yes"| submit
  valid -->|"no — inline error"| fill
  submit --> under
  under -->|"team approves"| empanelled

3. See a dispute assigned to you

Once empanelled, assigned rooms and scheduled sessions appear on your desk. Matching is done backend-side — you don't self-serve or claim cases.

1. 1
   Open the Mediator desk

   Review the stat strip — active mediations, upcoming meetings, and proposals awaiting review.

   Active mediations /mediator
2. 2
   Find your assigned mediation

   Scroll to “My mediations” and read the case row — status, your role, participant count and next meeting.

   My mediations /mediator
3. 3
   Open the Resolution Room

   Follow the mediation row into its room.

   Open room /mediator

   → The case's Resolution Room opens

flowchart TB
  desk(["Mediator desk"])
  stats["Read the stat strip"]
  list{"Any assigned mediations?"}
  row["Read the case row"]
  open[/"Open room"/]
  empty(["Empty state — wait for assignment"])
  in(["In the Resolution Room"])
  desk --> stats
  stats --> list
  list -->|"yes"| row
  list -->|"none yet"| empty
  row --> open
  open --> in

4. Run a mediation session in the Resolution Room

You join the scheduled meeting and facilitate the discussion inside the multi-party Resolution Room. You post messages and join the call — you do not schedule meetings; that's staff-only.

1. 1
   Join the scheduled session

   On an upcoming meeting row, join the call (it opens the video link in a new tab).

   Join /mediator
2. 2
   Enter the Resolution Room

   Read the header, the room status, and the participants strip so you know who's present.

   Room header /cases/[caseId]/room
3. 3
   Facilitate on the Discussion tab

   Type a message to all parties and send it.

   Discussion /cases/[caseId]/room
4. 4
   Open meeting links from the Meetings tab

   Switch to Meetings and open the join link for a scheduled session.

   Meetings /cases/[caseId]/room

flowchart TB
  join(["Join from the desk"])
  enter["Enter the Resolution Room"]
  open{"Room status open?"}
  talk["Facilitate on Discussion"]
  meet["Open meeting links"]
  read(["Read-only — settled/closed"])
  on(["Session in progress"])
  join --> enter
  enter --> open
  open -->|"yes"| talk
  open -->|"no — read-only"| read
  talk --> meet
  meet --> on

5. Reach a settlement and have it e-signed

You facilitate settlement offers between the parties. Each party accepts, rejects or counters the other's offer; the accepted agreement is executed by e-signature. Sending for eSign and recording the outcome are staff-gated — that protects your neutrality.

1. 1
   Open the Settlement tab

   Review the proposal cards and their amounts.

   Settlement /cases/[caseId]/room
2. 2
   Facilitate a proposal

   A party makes an offer; the OTHER party accepts, rejects or counters it. Response buttons only appear on a proposal that isn't the viewer's own.

   Make a proposal /cases/[caseId]/room
3. 3
   Track the e-signature envelope

   Open the eSign tab to watch each party's signing status — signed or awaiting signature.

   eSign /cases/[caseId]/room
4. 4
   Sign your own row if invited

   If you are yourself an eSign invitee, sign your own unsigned row.

   Sign now /cases/[caseId]/room

   → Your signature is recorded on the envelope

flowchart TB
  tab(["Open Settlement tab"])
  offer["A party makes an offer"]
  resp{"Other party accepts?"}
  accepted["Accepted proposal on record"]
  send[/"Staff send for eSign"/]
  sign["Parties sign Aadhaar OTP eSign"]
  done(["Agreement executed & filed"])
  tab --> offer
  offer --> resp
  resp -->|"yes"| accepted
  resp -->|"counter / reject"| offer
  accepted --> send
  send --> sign
  sign --> done

6. Privacy, neutrality & compliance

A few standing rules that govern how you work on the panel.

• Mediation Act 2023 frames every room — your desk and empanelment screens say so explicitly.
• Neutrality is enforced in the UI — you can't accept, reject or record an outcome on your own; response buttons never show on a viewer's own proposal.
• Finalisation is staff-gated — scheduling meetings, sending the eSign envelope, and recording the binding outcome are done by case managers / admins, not by you.
• Matching is opt-in — you're only assigned disputes while “accepting new cases” is on and your profile is empanelled.
• No fee-sharing or success fees — your fee model is your own; BimaHaq neither shares fees with you as a percentage of any claim nor guarantees any outcome.