Online Dispute Resolution
Resolve insurance claim disputes the modern way — through neutral, empanelled mediators in a secure online Resolution Room. Faster than court, structured, and built for policyholders and insurers alike.
Mediation, moved online
Online Dispute Resolution (ODR) brings the Mediation Act 2023 into a digital-first process. Instead of drawn-out litigation, a neutral mediator helps both sides reach a settlement — entirely online, on your schedule, with every step recorded in the Resolution Room.
Neutral
Independent, accredited mediators — no side of the table.
Secure
Every proposal and message stays inside the Resolution Room.
Faster
Structured mediation that settles in weeks, not years.
How the empanelled panel works
Our panel is built from accredited mediators who apply, are reviewed, and — once empanelled — are matched to the disputes that fit them best.
Apply
Accredited mediators apply to the panel with their specializations, languages, experience, and accreditation details.
Reviewed
Our team verifies accreditation under the Mediation Act 2023 and reviews each application before empanelment.
Empanelled
Approved mediators join the live panel and set their availability and weekly capacity for new disputes.
Matched to disputes
When a case is referred, we match it to the best-fit mediators, secure both parties' consent, and open the Resolution Room.
The right mediator for your dispute
When a case manager refers a dispute, BimaHaq scores every empanelled mediator against the case and surfaces the strongest matches for consent — no manual guesswork.
Specialization fit
Mediators whose expertise matches your policy type — health, motor, life, property, or travel — rank higher.
Language overlap
We prioritise mediators who speak your preferred language, so nothing is lost in translation.
Experience & availability
Only mediators currently accepting cases are matched, with more experienced mediators ranked ahead on ties.
Consent-first. A matched mediator is only assigned once both the policyholder and the insurer have recorded their consent. Only then does the case move to mediation and the Resolution Room opens.
Join the panel, or resolve your dispute
Accredited mediators can apply to be empanelled. Policyholders and insurers can start with a quick eligibility check or talk to our team.
India's Mediation Act 2023 gives institutional and online mediation a clear legal footing. BimaHaq's ODR panel operates within that framework to make claim disputes faster to settle and easier to trust.