If something goes wrong, we want to make it right — quickly, clearly, and with respect. This page explains how to complain about our service and how to escalate if you are not satisfied. It also points you to the free external avenues available for insurance and consumer disputes.
How to raise a complaint
Tell us your name, a contact detail, your order or case reference, and what went wrong. The more specific you are, the faster we can help. You can complain at any stage — you do not need to have finished a service first.
Level 1 — Customer Care
Email info@bimahaq.com. We acknowledge within 24 hours and give you a resolution or an update within 7 working days.
Level 2 — Grievance Officer
If you are not satisfied with the first response, write to our Grievance Officer at info@bimahaq.com with the subject 'Grievance Officer Escalation', or by post at WeWork Rajeha Woods, 1st to 5th, BLD No. 8, Sr. No. 222/1, Central Avenue, Kalyani Nagar, Pune – 411006. We respond within 15 working days.
Complaints about your personal data (DPDP)
For complaints about how we handle your personal data under the DPDP Act, contact our Grievance Officer at privacy@bimahaq.com with the subject 'DPDP Grievance'; we address these within 7 days. If we do not resolve it, you can escalate to the Data Protection Board of India. See our Privacy Policy for detail.
Insurance disputes with your insurer
If your complaint is really with your insurer, you have free, direct routes to the regulator: the IRDAI Bima Bharosa portal (bimabharosa.irdai.gov.in) and, for unresolved matters, the Insurance Ombudsman (addresses at cioins.co.in). We can help you prepare and file these; using them costs you nothing.
Consumer forum
For unresolved consumer complaints, you can approach the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
Mediation
We are open to resolving disputes through mediation under the Mediation Act, 2023. Write to info@bimahaq.com to start.
Questions about this page?
Write to info@bimahaq.com. We respond within one working day.