These terms govern our end-to-end Claim Dispute Resolution service. They add to our general Terms of Use, Refund Policy, and Disclaimer, and the engagement letter for your matter sets the specifics.
Scope
We help you pursue your claim: we draft grievances and representations, file Insurance Ombudsman complaints, support consumer-forum matters, and run online dispute resolution / mediation. We brief counsel where court representation is needed but we do not ourselves appear in the High Court or Supreme Court, and we are not your insurer or broker.
Fees
A flat fee of ₹15,000 for the end-to-end engagement — the same fee shown at checkout. We charge no success fee and take no percentage of any amount recovered. GST is not charged (we are not GST-registered) and will apply only if and when we register.
No guarantee of outcome
Dispute outcomes depend on the policy, the evidence, and the decisions of insurers, ombudsmen, forums, or mediators. We apply our best judgement but cannot guarantee recovery or a particular result.
Termination
You may terminate at any time. The fee is refunded on a pro-rated basis for work not yet done.
Conflicts and confidentiality
We run a conflict check before accepting a matter and decline where a conflict exists. Your matter is kept confidential and your personal data is handled per our Privacy Policy.
Questions about this page?
Write to info@bimahaq.com. We respond within one working day.